26 results found

1. Removing Signatures/Batch Invoicing

   Hello,

   Suggestion: It would be ideal if we did not have to remove signatures from progress notes or delete invoices in order to update an appointment service type. Is there a way to just have the update cross over into the already signed progress note or over into an existing invoice that has not been added to "await submit" (totally understand that this cannot apply if the invoice is already in "await submit"). This would be super helpful so that we are not losing original signatures and dates, this is critical to the medical record. It would also be helpful to not have everyone involved having to back track for such a small change. If its an Admin level change/update we should not have to engage clinicians unless necessary, as they are busy taking care of clients. The need to involve clinicians should be an option and not a requirement for a small change. We would like to minimize the Admin activity for all clinicians.

   Also, the option to change a service type within an invoice just like we already have the option to change the place of service within an invoice would be great. Making this available at invoice level would be a game changer.

   Thanx
   Lynn B

   Hello,

   Suggestion: It would be ideal if we did not have to remove signatures from progress notes or delete invoices in order to update an appointment service type. Is there a way to just have the update cross over into the already signed progress note or over into an existing invoice that has not been added to "await submit" (totally understand that this cannot apply if the invoice is already in "await submit"). This would be super helpful so that we are not losing original signatures and dates, this is critical to the medical record. It would also be helpful… more

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   1 comment  ·  Billing & Payments  ·  Delete…  ·  Admin →
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2. Location not loading from calendar

   I have to change the location on every invoice because it is wrong, despite it being correct on the calendar.

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3. Stop pulling the group name from the organization settings and actually follow the location settings

   We have multiple NPIs and Tax IDs currently I have to change all of the settings in our group setup to be able to bill each payor, despite having specific location settings for each payor. Please fix this immediately. If Accupoint was able to do it, your new "improved" system should be able to do it.

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4. Authorizations

   Is it possible to a have check box option for the authorization services. It would be nice if we could just check off all of the service types we want for the authorization instead of having to type each code individually for each code that has been approved/authorized.

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5. Refunds

   Hello,

   I notice that when trying to refund a client it does not allow you to refund a specific portion of the collected amount. It is not always that the total amount collected in a transaction the client gets the full amount refunded. It would be great if we could select the exact amount to be refunded.

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6. warning section

   When trying to search under the warning tab, it doesn't allow you to search anything. This is a bug for sure! these bugs need to be fixed on a more timely basis. I feel like all these issues are taking a extensive amount of time to fix.

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   Need more specifics  ·  Adminallison.milam (Product Owner, AccuPoint) responded

   Can you provide an example of where you are seeing this problem if it is still an issue you are having?